Returns and exchanges
Changed your mind? Return or exchange your piece within 14 days of delivery, no questions asked.
Returns at a glance
If your piece isn’t right for you, you have 14 days from delivery to send it back or swap it for another. No questions asked. Start on your order’s returns page. For an exchange, tell us which piece you’d like instead and we’ll work out the difference with you. Made-to-order and personalised pieces can’t be returned. If they arrive damaged, we’ll remake them. For other pieces that arrive damaged, send us a photo of the piece and its packaging within 14 days and we’ll replace it or refund you.
A few helpful answers
How long do I have to return a piece?
You have 14 days from the day your parcel arrives.
Can I swap it for another piece?
Yes. Tell us which piece you’d like to swap it for, and we’ll work out the difference with you.
What if my piece arrives damaged?
Send us a photo of the piece and its packaging within 14 days of delivery. We’ll replace it or refund you.
Can I return a personalised piece?
Personalised pieces are made just for you and can’t be returned. If yours arrives damaged, we’ll remake it.
How should I care for my piece?
You’ll find care advice for each piece on its product page.
Returns
- 14-day returns
- Free exchanges
- Custom pieces are made to order and cannot be returned
- Buyer can return this item
- Buyer can exchange this item
- Buyer must ask within 14 days of delivery
- Buyer is responsible for return shipping costs
- Custom-made items are not returnable · remade free if damaged
Return or exchange an item
Enter your order number and the email you used at checkout.